Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the SentRate public website at sentimentratings.com, native applications (“Clients”) Company distributes through authorized storefronts or other channels identified in product metadata, published policies, support correspondence, and other pathways described in our Privacy Policy (collectively, the “Services”). If we introduce accounts, optional cloud services, subscriptions, programmatic interfaces, or other networked offerings beyond what the Privacy Policy then describes, we will update these Terms and the Privacy Policy before those features apply to you.
The Services are provided by Sentiment Ratings Group LLC (“Company,” “we,” “us,” or “our”). By visiting the website, installing or using Clients, emailing addresses we publish (such as legal or support inboxes), or continuing to use the Services after we post revisions to these Terms, you agree to the Terms then in effect. If you do not agree, stop using the website, uninstall Clients, and do not reinstall them.
1. Eligibility
You must be at least 16 years of age (or the age of digital consent in your jurisdiction, if higher) to use the Services. By using the Services, you represent that you meet this requirement. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Clients and Services
Subject to these Terms and any storefront rules that apply to Clients you download, Company grants you a limited, revocable, non exclusive, non transferable, non sublicensable license to access the website and install and operate Clients for your personal or internal business use, for lawful purposes consistent with documented behavior.
For Clients you obtain through a third party storefront, that storefront's usage rules also apply and govern to the extent they are more restrictive. For Clients distributed on Apple platforms, Apple's standard Licensed Application End User License Agreement applies to your use of that Client except where these Terms are consistent with and expand upon it. You acknowledge that Apple and its subsidiaries are third party beneficiaries of these Terms as they apply to your use of Apple distributed Clients and may enforce them against you, and that Apple is not responsible for the Clients or for furnishing any maintenance, support, warranty, or claims relating to them.
You agree to use the Services lawfully, to notify Company when you reasonably believe unauthorized access or misuse occurred, and to follow applicable storefront or platform policies for Clients you install. If Company offers accounts or credentials in the future, you are responsible for safeguarding them.
Preview or pre release environments may exist. Features and availability may change. We do not guarantee uninterrupted or error free operation. Sections 8 and 9 provide related disclaimers and liability caps.
We may suspend, restrict, modify, or discontinue all or part of the Services when reasonably necessary for security, legal compliance, addressing material breaches of these Terms, or continuity of operations, with notice where practical unless immediate action is required.
3. Acceptable use
You agree not to:
- Use the Services in violation of law or third party rights.
- Attempt to gain unauthorized access to systems, data, or accounts.
- Introduce malware, overload infrastructure, or interfere with other users.
- Use third party websites, tooling, or communications channels alongside the Services in ways that violate law, contractual duties you owe others, safeguarding rules, or applicable export or sanctions restrictions on transmissions you originate.
- Scrape, harvest, or automate access to the Services in a manner that impairs performance or violates our robots.txt or technical restrictions.
- Misrepresent your identity or affiliation.
We may suspend or terminate access for conduct we reasonably believe violates these Terms or creates risk.
4. Intellectual property
The Services, including software, text, graphics, logos, and branding, are owned by Company or its licensors and are protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, or create derivative works from the Services without our prior written consent. You also may not reverse engineer, decompile, disassemble, or attempt to derive the source code of the Clients, circumvent, disable, or interfere with any security, licensing, or technical protection measure, or remove, obscure, or alter any copyright, trademark, or other proprietary notice, except to the extent this restriction is prohibited by applicable law. All rights not expressly granted in these Terms are reserved by Company and its licensors.
“SentRate” and the other names, logos, wordmarks, and product marks Company uses with the Services are trademarks of Sentiment Ratings Group LLC and may not be used without our prior written permission. Third party names and marks are the property of their respective owners. Clients may include third party and open source components licensed under their own terms, which govern those components and are listed in each Client's open source licenses screen. To report a claim that materials on the Services infringe your intellectual property rights, contact legal@sentrate.com.
5. Your content
“Your Content” means information and materials you create or store locally in Clients, export from Clients where features permit, or voluntarily transmit to Company (for example email to addresses we publish, feedback, onboarding questionnaires when offered, or diagnostic bundles you choose to send).
You retain ownership of Your Content. You represent and warrant that you own or have the necessary rights to Your Content you transmit to Company and that it does not infringe or misappropriate any third party rights or violate law. You grant Company a non exclusive license to host where applicable, copy, transmit, display, and otherwise process Your Content solely as reasonably necessary to provide and improve the Services described in our Privacy Policy, respond to submissions you initiate, comply with law, enforce these Terms, protect Company systems and users, and engage subprocessors identified there for those purposes. Company does not obtain rights to use Your Content for unrelated promotional or advertising purposes unless we describe such use separately and obtain consent where required.
Any feedback, suggestions, or ideas you provide about the Services are non confidential, and you grant Company a perpetual, irrevocable, worldwide, royalty free, sublicensable license to use them for any purpose without restriction, obligation, or compensation.
6. Sensitive information
You are solely responsible for evaluating whether materials you store on your device or send Company qualify as regulated health, financial, biometric, credential, confidential, privileged, classified, trade secret, export controlled, sanctions restricted, workplace safeguarded, or similarly sensitive information.
Operational or technical safeguards referenced in Privacy materials are illustrative and do not replace tailored legal review, individualized security architecture, auditing, counsel, or compliance programs your employer or regulators may require.
7. Third party services
The Services may link to or integrate third party websites or services. We are not responsible for third party content, practices, or policies. Your use of third party services is at your own risk and subject to their terms.
8. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
9. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS YOU PAID COMPANY FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS BEFORE THE CLAIM (IF ANY).
Some jurisdictions do not allow certain limitations. In those jurisdictions, our liability is limited to the maximum extent permitted.
10. Indemnity
You will defend, indemnify, and hold harmless Company and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services or violation of these Terms, except to the extent caused by Company’s gross negligence or willful misconduct.
11. Privacy
Our Privacy Policy and, for California residents, our California Privacy Notice, describe how we collect and use personal information.
12. Changes
We may modify these Terms at any time. We will post the updated Terms on this page and update the “Last updated” date. Material changes may be communicated through additional notice where appropriate. Continued use after changes become effective constitutes acceptance of the revised Terms.
13. Governing law and disputes
These Terms are governed by the laws of the U.S. state in which Sentiment Ratings Group LLC is formed, without regard to conflict of law principles, except where preempted by U.S. federal law. You agree that courts in that state (and applicable U.S. federal courts sitting therein) shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, subject to applicable law requiring otherwise.
14. General
These Terms constitute the entire agreement between you and Company regarding the Services and supersede prior agreements on the subject. If any provision is held invalid, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
15. Contact
Sentiment Ratings Group LLC
Email: legal@sentrate.com