Sentiment Ratings Group LLC
Privacy Policy
This Privacy Policy (“Policy”) explains how Sentiment Ratings Group LLC (“we,” “us,” or “our”) collects, uses, discloses, and otherwise processes information when you use our public website at sentimentratings.com, and when you install and use native applications (“Clients”) we distribute through authorized storefronts or other channels we identify in product metadata (collectively, the “Services”). Capitalized terms used in onboarding or our Terms of Service carry the same broad meaning unless this Policy says otherwise.
This Policy does not apply to information we process solely about candidates, workforce members, or contractors as part of recruiting or employment. If specific products ship additional notices (for example enterprise terms), those supplements apply together with this Policy.
If you are a California resident, also read our California Privacy Notice, which summarizes categories, sources, purposes, disclosures, retention, and your statutory rights alongside this Policy.
1. Who we are and what this Policy covers
We operate the SentRate™ brand assets, public web pages, privacy and legal disclosures, and Clients published under bundle identifiers and listing metadata shown for each distribution channel (for example an authorized app storefront).
2. Activities we do not pursue
Across the Services as currently operated:
- We do not sell personal information for money.
- We do not display third party advertisement units on sentimentratings.com for behavioral marketing, and our native apps do not include advertising SDKs.
- We do not combine your app content with purchase or ad profiles from data brokers.
- We do not operate third party web analytics or tag management services, packaged analytics SDKs, or similar end user behavioral measurement on the marketing site at this time, and our apps do not embed analytics SDKs used to track engagement across installations.
- On launch our apps check a third-party service for a newer or minimum required version and any launch notices, sending a pseudonymous installation identifier, IP address, and basic app and device information. We use this only to keep the app current and secure and to show launch notices, never for advertising, profiling, or cross-app tracking.
- Our apps do include a third-party crash diagnostics service we use to fix defects. This is diagnostic data, not analytics, advertising, or cross-app tracking, and it is not sold. The Privacy Policy describes what a crash report contains.
- If we introduce other measurement or optional telemetry in the future, we will update this Policy before collection begins, revise dependent pages (such as our California disclosures), refresh consent mechanisms where legally required, and document data flows for app store questionnaires.
3. Information we collect
What we collect depends on whether you are browsing our website or using an installed Client.
3.a Website visitors (sentimentratings.com)
- Technical data from hosting. When you load pages our infrastructure may log standard network fields such as IP address, timestamps, approximate region inferred from routing, URLs requested, referrer, HTTPS status codes, TLS characteristics, bot signatures, abuse mitigations, and similar diagnostic metadata. Logs may be ephemeral or aggregated. Retention is driven by reliability and security, not by ad targeting.
- Information you voluntarily provide, for example correspondence you initiate with
privacy@sentrate.comorsupport@sentrate.com, webinar sign ups when offered, beta forms when offered, or other fields you knowingly submit. - Strictly necessary first party identifiers only when required by the tech stack. We aim to minimize cookies. Browsers should only persist what the hosting and security stack needs (for example cache keys, rudimentary firewall tokens, HTTPS session continuity). Blocking those technologies may degrade availability but should still allow viewing static legal pages offline where cached.
3.b Clients
- Content you create stays on your device by default. Text, attachments, references to locations you grant through OS file pickers or similar controls, edits, thumbnails, drafts, caches, local databases maintained by each Client, and material you knowingly copy, all persist locally unless a future release offers optional cloud services with separate disclosures.
- App update and configuration checks. On launch each Client asks a remote service provider whether a newer or minimum required version exists and fetches any launch notices or configuration for that release. That request sends a pseudonymous app installation identifier, your IP address, and basic app and device information (such as app version, operating system, and language) to that provider, which acts on our behalf under its data processing terms. We use this only to operate and maintain the app, delivering version, update, and launch information for security and compatibility, never for advertising, profiling, or tracking you across apps or websites.
- System integrations you invoke. When you copy content from a Client or use your device’s built-in share or clipboard features, information may be handled briefly by operating system components outside our app in ways you control through platform settings (for example clipboard access or paste suggestions). Where a Client accesses files using platform document or storage picker APIs, that flow is governed by the operating system vendor’s policies.
- Optional outbound links. In app actions that open policy pages, commercial terms, legal notices, email to our published addresses, app store review listings, vendor help or documentation URLs, or similar links route through the OS browser or mail app. Refer to respective providers.
- Diagnostics when you choose to share them. Operating system or storefront feedback paths (such as prerelease feedback or developer logs you voluntarily submit) may include crash or technical detail governed by those vendors’ policies. SentRate does not use those submissions to build advertising profiles or to track you across unrelated apps or websites.
- Crash diagnostics. Our apps include a third-party crash diagnostics service. When the app crashes or hits an unexpected error it sends a diagnostic report: the error and its stack trace, the app version, device model, operating system version, and a pseudonymous installation identifier the service generates. We use this only to find and fix defects. It is diagnostic data, not analytics or advertising, and we do not sell it or use it to track you across other apps or websites.
Unless we expressly collect it (for instance when you email us), we do not require your real name or email to use core local features that run on your device.
4. How we use information
- Operate, secure, troubleshoot, authenticate hosting certificates, mitigate abuse.
- Fulfill lawful requests such as subpoenas.
- Analyze aggregated metrics derived from infrastructure logs that do not identify individuals, purely for reliability (not user level marketing).
- Communicate transactional responses to inbound support or privacy inquiries.
5. Disclosure of information
We share information only with:
- Hosting, DNS, content delivery, certificate, and comparable cloud infrastructure providers who transmit static assets or TLS.
- Email or workspace tooling when you correspond with addresses we publish.
- Required legal disclosures to regulators, auditors, or insurers.
- An app update service provider that receives the launch update check described in Section 3.b and returns version information, acting on our behalf under its data processing terms.
Infrastructure and tooling we use are generally offered under each vendor’s published terms, privacy policies, and (where the vendor makes them available for acceptance) standardized data processing addenda or subcontractor commitments. We configure those services for our current scale and risk profile, and we update this Policy when our stack or key vendor relationships change materially.
6. Retention
- Log retention can be up to many months.
- Crash reports and the app update and configuration check requests are retained by the third-party providers only as long as needed to investigate defects and operate the update and version service, under each provider's own retention terms.
- Legal correspondence persists as needed to demonstrate compliance.
- Application data persists on your device until you delete it or uninstall clears sandbox storage unless you opt into backups you control.
7. Security
We implement commercially reasonable safeguards for backend assets. Transmissions over untrusted wireless LANs rely on HTTPS and TLS correctness. Locally stored content may reside unencrypted at rest under common defaults for databases on your device. The device passcode and OS full disk encryption materially protect confidentiality.
8. Children
Our Services are intended for adults. We do not knowingly collect personal information from children under 16.
9. International users
We are based in the United States. Visiting the Services routes requests through infrastructure that may be operated in the United States and other jurisdictions where subprocessors reside.
10. Your rights and choices
- Residents of certain jurisdictions (including California) may possess access, deletion, correction, portability, and statutory opt out rights related to sale or sharing under law. See our California Privacy Notice.
- Because we omit analytics trackers today, adjusting browser cookie sliders primarily affects infrastructure cookies.
- You may revoke permissions for Clipboard, Photos, Files and Folders inside iOS, Android, and macOS settings individually per app bundle ID.
11. Third party services
Our Clients may interoperate with storefront distribution channels, an app update and version delivery service, prerelease testing programs, vendor crash reporting (our apps use a third-party crash diagnostics service to send crash reports), email used for inbound support, messaging or incident tooling used by our teams internally, and similar vendors. Each provider publishes its own statements.
12. Updates to this Policy
We revise this Policy as practices evolve. Meaningful edits update the posted version and revise “Last updated” above. Where required by law we provide supplementary notice inside apps or storefront metadata.
13. Contact us
Questions about privacy or exercising rights?
Sentiment Ratings Group LLC
Email: privacy@sentrate.com